-Marcus Moore, V.P. Sales & Marketing; Spring Issue Port of Seattle Newsletter 2010.
Norvanco International is an end-to-end outsourced logistics provider
With Norvanco, from first contact to RFP completion, our goal is to fully understand your total logistics and operations needs. We use data-driven knowledge and expertise in specialized logistics management to craft optimal custom-tailored programs to meet every distributional and operational need.
Our supply chain management business plan will reflect your logistical needs and expectations accurately. The heartbeat of your company will become our priority, as we handle the logistics and maintain your company’s structural integrity.
An account-specific team of customer service experts is assigned to your account. The operational-experts group function is to make sure that you and your customers experience the highest level of attention to detail and timely service. This group monitors and guides your supply-chain logistics discussions with IT and Operations as we formalize the exchange of data and prepare for first receipt of goods.
The logistical systems and interface will be tested and emerging issues addressed. During the process, effective logistics modifications will be made if needed. Continuously monitoring our performance guarantees seeing emerging problems before you do, and taking appropriate steps to minimize any and all outsourcing issues. Being our own toughest critic drives outsourcing-logistics service-levels above industry standards. In a time-sensitive manner, Norvanco informs you throughout the entire process and before any changes are made.
Norvanco’s operations group realizes our distribution services we perform with your company reflect on you. How we pick, pack and ship goods, items’ condition at time of receipt, timeliness of our activities, responses to questions and problems, all combine to create the impression your customer has of you. Norvanco’s goal is allowing each interaction to be the best it can possibly be.
Years into our relationship, Norvanco will continue improving what we do for you: how we make the logistics-management process easier on all parties, provide you with defined KPI’s, and save you time and money. In every respect, we see ourselves as your operations group, invested in our mutual success, providing the highest logisticssolutions services we can.