From first contact to RFP completion, our goal will be to fully understand your total logistics needs, both the clear cut and the subtle intricacies of your business. We will use this knowledge and our expertise and experience to craft the optimal custom-tailored program to meet those needs. Our plan will reflect your needs and expectations accurately. We will not force you to conform to a rigid set of rules and restrictions on your own product. We will not try and make your needs fit another company’s model. Successfully winning your trust and your business continues the process. An account-specific team of customer service experts will be assigned to your account. The function of this group will be to make sure that you and your customers experience the highest level of attention to detail and service. This group will monitor and guide your discussions with IT and Operations as we formalize the exchange of data and prepare for first receipt of your goods. The systems and interface will be tested and emerging issues addressed. During the process modifications will be made if needed. Continuously monitoring how we perform guarantees that we see emerging problems before you do, that we take the appropriate steps to minimize any and all issues. Being our own toughest critic drives our service levels above industry standards. You will be kept informed throughout the entire process and told of any change we propose. We realize that the services we perform on your behalf reflect on you. How we pick, pack and ship goods, the condition of items at time of receipt, the timeliness of our activities and responses to questions and problems all combine to create the impression your customer has of you. Our goal is to have that experience be the best it can possibly be. Years into our relationship we will still be looking at how to improve what we do for you, how we can make the process easier on all parties, provide you with some new bit of information, save you time or money. In every respect we see ourselves as your operations group, invested in our mutual success, holding the job we perform for you in the highest regard. Our longest service relationship has lasted 30 years and counting. We want to someday say the same thing about our relationship with you and will work tirelessly to earn that honor. If your current internal operation or outsourced logistics provider cannot offer you these services ... send us a message or call the office nearest you: Seattle - 253.987.4000 or Chicago - 253.987.4064 Copyright © 2005. Norvanco International,Inc. All rights reserved.